Pwyllgor Trosolwg a Chraffu Corfforaethol

The Corporate Policy and Public Affairs Manager presented the report, the purpose of which was to present the Committee with early thinking on the Corporate Plan Delivery Plan 2023-24, evaluate options and consider timescales for development and publication. The Chair thanked the Corporate Policy and Public Affairs Manager and Members discussed the following: · Moving away from backward-looking measures to measures which drive forward transformation, trend data to demonstrate progress and a move toward Objective and Key Results (OKRs) to measure future success. · The importance of a consistent approach towards the Red, Amber, Green (RAG) statuses and the necessary resources and tools to support the performance management framework. · Putting in place measures that residents would like to see used, based on things important to them. · How best to drive forward the new Ways of Working and next steps in the measurement of them. · The importance of measuring performance in a proportionate and focussed manner. The Chairperson advised that there were no further questions for the Invitees, thanked Invitees for their attendance and, advised that if they were not required for the next Item, they may leave the meeting. RESOLVED: Following detailed consideration and discussions with Officers and Cabinet Members, the Committee made the following Recommendations: 1. That the plan should: a. Move away from Key Performance Indicators (KPIs) which look back at what has happened in favour of measures that drive behaviour to a transformative change, e.g.: i) Business process measures ii) Customer experience measures b. Have the support of ICT colleagues to assist with the production of a quality programme which allows for a straightforward and prompt analysis of any measures of concern; and c. Demonstrate, across all Directorates, a consistency of approach and understanding of the RAG status. 2. That consideration be given to the inclusion of OKRs which often provide context to KPIs and measures and to the inclusion of trend arrows which may demonstrate areas which have improved and areas which may have declined. 3. In recognition of the intention for the Delivery Plan to be resident focussed, Officers and Members be mindful that measures developed be what residents would consider important to them. and the Committee requested: That the Officers map out ideas and what other local authorities are doing to measure how to best drive forward best ways of working and present this to Members at the Members Development Session to be scheduled at the end of April 2023.

The Chief Officer – Finance, Performance and Change presented the report, the purpose of which was to update the Committee on the actions taken to progress improvements to the Disabled Facilities Grant (DFG) service and provide information on the position to date. The Chair thanked the Chief Officer – Finance, Performance and Change and Members discussed the following: · The number of people waiting for DFGs and the reasons for the lengthy delays. · The prospect of using third party organisations, such as Bridgend Care and Repair, to assist with the backlog of adaptation work and the new operating model allowing the Council to take autonomy over the process and start to make progress. · Whether cases were triaged to prioritise the most complex cases amongst the most vulnerable and the necessary planning for larger adaptations. · The Authority’s policy on topping up DFGs, what happens to adaptations in social housing when a tenant moves out or passes away, numbers of DFGs awarded by tenure and the existence of a database of adapted properties in the Borough. · Whether the Authority is at risk of additional costs due to assessments of need undertaken by occupational therapists (OT) and the instances of residents requiring temporary alternative accommodation whilst extensive works are carried out in their homes. · Concerns about residents unable to be discharged from hospital whilst awaiting home adaptations and causing backlogs, as referrals must be received from an OT and any assessment must be undertaken in the home to ensure the appropriate adaptation. · The importance of improved communications to ensure management of expectations and the development of a clear leaflet to address queries and confusion. · Communication with planning and registered social landlords to ensure sufficiency of accessible properties within new housing developments. The Chairperson advised that there were no further questions for the Invitees, thanked Invitees for their attendance and advised that they may leave the meeting. RESOLVED: Following detailed consideration and discussions with Officers and Cabinet Members, the Committee made the following Recommendations: 1. The Committee noted that an information leaflet was being co-produced with Occupational Therapists advising DFG applicants of the contact details and process, and recommended that consideration be given to other ways in which communication with applicants can be improved; noting the need for the communication to be accessible to all applicants and to assist in managing their expectations. 2. That the information contained in the leaflet referred to in 10. above be made available on the Council’s website. and the Committee requested: A breakdown of the number of DFGs awarded by tenure over the last three years.

The Scrutiny Officer presented the Committee with the Forward Work Programme (FWP) in Appendix A for discussion and consideration, requested any specific information the Committee identified to be included in the items for the next two meetings, including invitees they wished to attend, requested the Committee to identify any further items for consideration on the FWP having regard to the selection criteria in paragraph 4.3 and presented the FWPs for the Subject Overview and Scrutiny Committees 1, 2 and 3 as Appendices B, C and D for coordination and oversight of the overall FWP. She also advised that the Recommendations Monitoring Action Sheet was attached as Appendix E to track responses to the Committee’s recommendations made at previous meetings and the Recommendations Monitoring Action Sheets for each Subject Overview and Scrutiny Committee were also attached as Appendices F, G and H. Having considered the Forward Work Programme Update, the Committee indicated that they would like to monitor the proposed efficiency savings against schools delegated budgets, lessons learned from the Cost of Living Payment Scheme rollout and parking charges for blue badge holders. The Committee requested that the challenges of recruiting Welsh speaking teachers into the County Borough be included in the scope of the report on Welsh in Education Strategic Plan and be considered for addition to the Annual Forward Programme at the next Scrutiny Planning Meeting for SOSC 1. The Committee also requested that the progress of DFGs be reviewed by SOSC 2 with particular focus on Social Services and Health involvement. The Committee expressed concerns regarding the length of time responses to some of its recommendations had been outstanding and the Scrutiny Officer advised that older items had been chased and Directors reminded of the need to provide timely responses. There were no further items identified for consideration on the Forward Work Programme having regard to the selection criteria in paragraph 4.3, and this could be revisited at the next meeting. There were no requests to include specific information in the items for the next meeting. RESOLVED: That the Committee considered and approved its Forward Work Programme in Appendix A, subject to the above additions and requests, noted the Forward Work Programmes for the Subject Overview and Scrutiny Committees following consideration in their latest respective Committee Meetings in Appendix B, C and D, and noted the Recommendations Monitoring Action Sheets to track responses to the Committees’ recommendations made at previous meetings in Appendices E, F, G and H.

None.