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Community Services Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Social services representations, compliments and complaints annual report
Members resolved to note the work of the Social Services Complaints Team, as set out in the annual report.
Governance and Audit Committee
Social Services Representations, Compliments and Complaints Procedures Annual Report 2023/24
RESOLVED: 1. To note the content of this report and the Social Services Representations and Complaints Procedures Annual Report for 2023/24; 2. To consider whether they wish to scrutinise in greater depth any matters contained in the report; 3. To note the work undertaken by the Customer Feedback, Engagement and Complaints Team; 4. To form a view on the Authority’s ability to handle complaints effectively; and 5. To receive a further update on the work undertaken by service areas to support families, following a rise in finance related complaints in respect of delays in assessments and la…
Community Services Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Annual report on social services complaints, compliments and representations
The Committee resolved to scrutinise the contents of the report.
Cabinet. The Cabinet makes most of the council's decisions.
Social services and corporate complaints and compliments annual reports 2024-25
Cabinet noted and agreed the content of the Social Services Representations, Compliments and Complaints Procedures Annual Report 2024/25 and the Customer Feedback Scheme Annual Report 2024/25. It noted that the social services report had been scrutinised by the Community Services Scrutiny Committee and that both reports had been reviewed by the Governance and Audit Committee.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.