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Governance and Audit Committee
Annual Report of Compliments, Complaints and Freedom of Information (2021-2022)
AGREED to note and endorse the contents of the Annual Report of Compliments, Complaints and Freedom of Information Activity – 2021/2022 and note the Ombudsman’s Annual Letter for 2021-2022. A letter would also be sent from the Leader of the Council to the PSOW Office requesting information regarding the recording of complaints to the Ombudsman, particularly in cases whereby they are deemed ‘Premature’ due to the complainant not having exhausted the Council’s own complaints processes. Members complimented the service on their excellent work and report.
Corporate Resources Overview and Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Complaints/Compliments and Freedom of Information Annual Report 2021-2022
AGREED (i) to note and endorse the contents of the Annual Report of Compliments, Complaints and Freedom of Information Activity – 2021/2022 and note the Ombudsman’s Annual Letter for 2021-2022; and (ii) that greater detail in Section 4 on lessons learnt be provided in the next report
Council. Full Council sets the budget and council tax and approves major plans.
Report of the Corporate Lead Officer: for Policy, Performance and Public Protection in relation to the Annual Report of Compliments, Complaints and Freedom of Information 2021-22
No decision recorded for this item.
Governance and Audit Committee
Annual compliments, Complaints and Freedom of Information Report
AGREED: · to note the contents of the Annual Report of Compliments, Complaints and Freedom of Information 2022-2023, the supporting appendices, and · to note the contents of the Ombudsman’s Annual Letter for 2022-2023.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.