Loading
Governance and Audit Committee
Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24
RESOLVED: (a) That the Committee notes the improving annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23; (b) That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made to services in line with the concerns and complaints procedure; (c) That the Committee supports the priorities outlined in paragraph 1.24 to continuously improve complaints handling; and (d) That the Committee notes the lessons learned from the developing complaints procedure.
Cabinet. The Cabinet makes most of the council's decisions.
Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24
RESOLVED: (a) That the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23 be noted; (b) That the half year performance of the Council (2023-24) in respect of complaints made against services in line with the concerns and complaints procedure; and (c) That the priorities outlined in paragraph 1.24 be supported.
Corporate Resources Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24
RESOLVED: (a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23; (b) That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made against services in line with the concerns and complaints procedure; and (c) That the Committee supports the priorities outlined in paragraph 1.24.
Standards Committee
Public Services Ombudsman for Wales Annual Report for the year 2023/24
On the agenda; minutes not yet published.
Corporate Resources Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Ombudsman annual letter 2023-24 and half-year complaints 2024-25
The committee noted the council's annual performance on complaints made to the Public Services Ombudsman for Wales in 2023-24. It also noted the council's half-year complaints performance for 2024-25, and supported the priorities in paragraph 1.25 of the report.
Cabinet. The Cabinet makes most of the council's decisions.
Public Services Ombudsman for Wales annual letter and complaints performance
Cabinet noted the positive annual performance of the Council on complaints made to the Ombudsman in 2023/24. It noted the Council's half-year complaints performance for 2024/25. It supported the priorities set out in the report.
Governance and Audit Committee
Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
RESOLVED: (a) That the Committee notes the improving annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24; (b) That the Committee notes the half year performance of the Council (2024-25) in respect of complaints made to services in line with the Concerns and Complaints Policy; (c) That the Committee supports the priorities outlined in paragraph 1.25; and (d) That the Committee notes and welcomes the lessons that have been learned.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.