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Standards Committee
Public Services Ombudsman for Wales Annual Report for the year 2024/25
RESOLVED: That the matters relating to Code of Conduct Complaints reported in the Annual Report be noted.
Corporate Resources Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Ombudsman's annual letter and half-year complaints
The committee noted that complaints about the council rose by 20% in 2024-25, in line with the Wales average. It welcomed the council's lower-than-average Ombudsman intervention rate, its strong record on complying with recommendations, and the fact that no formal investigations were started for a third year. It noted the council's half-year complaints performance and welcomed the priorities in paragraph 1.27 of the report.
Cabinet. The Cabinet makes most of the council's decisions.
Public Services Ombudsman annual letter and half-year complaints
That the 20% rise in complaints against the council, in line with the Wales average, be noted; that the council's lower-than-average intervention rate, strong compliance with Ombudsman recommendations and no formal investigations for a third year be welcomed; that the half-year 2025-26 complaints handling under the Concerns and Complaints Policy be recorded; and that the priorities in paragraph 1.27 of the report be supported.
Governance and Audit Committee
Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26
RESOLVED: That having regard to the factors below, the Committee is assured that the Council operates an effective complaints process: i) for the first time in three years, there has been a 20% increase in complaints against Flintshire County Council, which is in line with the average increase across local authorities in Wales. ii) the Council’s lower-than-average intervention rate by the Ombudsman and its strong performance in complying with Ombudsman recommendations, and iii) the fact that no formal investigations have been instigated for the third consecutive year. iv) the Council’s ha…
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.