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Cabinet. The Cabinet makes most of the council's decisions.
Annual Report on the Social Services Complaints and Compliments Procedure
RESOLVED: That the effectiveness of the complaints procedure with lessons being learned be noted.
Social & Health Care Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Social services complaints and compliments 2024-25
Members supported the effectiveness of the complaints procedure and the lessons learnt to improve services. They recognised the compliments received. The Complaints Officer agreed to include percentages of total complaints in future reports.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.