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Cabinet. The Cabinet makes most of the council's decisions.
Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23
RESOLVED: (a) That the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2021-22 be noted; (b) That the 2022-23 half year performance of the Council in respect of complaints made to services in line with its complaints procedure be noted; and (c) That the actions outlined in the report to further improve complaints handling across the Council be supported.
Corporate Resources Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23
RESOLVED: (a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2021-22; (b) That the Committee notes the 2022-23 half year performance of the Council in respect of complaints made to services in line with its complaints procedure; (c) That the Committee supports the actions outlined in paragraph 1.15 to improve complaints handling across the Council; and (d) That the requested analysis data be shared with the Committee for future reports.
Governance and Audit Committee
Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23
RESOLVED: (a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2021-22; (b) That the Committee notes the 2022-23 half year performance of the Council in respect of complaints made to services in line with its complaints procedure; (c) That the Committee supports the actions outlined in paragraph 1.15 to improve complaints handling across the Council; and (d) That the Committee requests additional information for the next report to demonstrate how community feedback helps to identify changes to imp…
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.