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The Cabinet. The Cabinet makes most of the council's decisions.
Complaints and service improvement annual report 2024/25
The Cabinet approved the report.
Governance and Audit Committee
ANNUAL COMPLAINTS AND SERVICE IMPROVEMENT REPORT 2024/25
RESOLVED To accept the report and note the information Note: Check whether social housing complaints are part of the complaints process
The Cabinet. The Cabinet makes most of the council's decisions.
Complaints and service improvement report, April to September 2025
Cabinet approved the report and offered comments on how the Council handles complaints.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.