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Policy and Pre-decision Overview and Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Compliments, Concerns and Complaints Policy
RESOLVED That the updated Compliments, Concerns and Complaints Policy and the Managing Customer Contact Policy be endorsed and presented to Cabinet for approval
Cabinet. The Cabinet makes most of the council's decisions.
Compliments, Concerns and Complaints Policy and Managing Customer Contact Policy
RESOLVED (a) That the revised and updated Compliments, Concerns and Complaints Policy be approved. (b) That the Managing Customer Contact Policy be approved.
Governance and Audit Committee
Compliments, Concerns & Complaints Annual Report 2023-24
RESOLVED That the Compliments, Concerns and Complaints Annual Report for 2023-24 be noted.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.