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Social & Health Care Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Comments, Compliments & Complaints
RESOLVED: That Members welcomed the effectiveness of the compliments procedure with lessons being learnt to improve service provision.
Social & Health Care Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Comments, Compliments and Complaints
RESOLVED: That Members scrutinise the effectiveness of the complaints procedure with lessons being learnt to improve service provision.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.