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Corporate Resources Overview & Scrutiny Committee. Scrutiny committees question decisions and can recommend changes. They don't make the decision.
Use of performance information: service user views and outcomes
The Committee commented to Cabinet that key policy reports should include service user views on the outcomes being delivered. It also asked Cabinet to consider an annual survey of service users on the Council's performance, possibly around April, to be sent with Council Tax bills.
Cabinet. The Cabinet makes most of the council's decisions.
Audit Wales report (Use of Performance Information: Service User Perspective and Outcomes)
RESOLVED: (a) That the Council’s planned action in response to the recommendations for improvement be endorsed; (b) That in relation to key policy and service decisions, including any changes to services, that reports include Service User Perspectives on the outcomes currently being delivered; and (c) That the recommendation that an annual survey of residents be undertaken is considered at the same time as a forthcoming report on a national survey of residents being proposed by the WLGA.
Governance and Audit Committee
Audit Wales - Use of Performance Information: Service User Perspective and Outcomes
RESOLVED: That the Committee endorses the amended action plan in response to the recommendations for improvement.
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.