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The committee agreed its work programme, with changes to when budget monitoring reports come to it. It also considered the quarter 2 Council Plan performance report for 2025-26 and made recommendations on future performance reports and an anti-poverty workshop.
Apologies for absence were submitted on behalf of Councillors Claire Lovett and Jeremy Newton.
AGREED – That the Minutes of the Meeting held on 22 January 2026 be received as a correct record.
Decision as recorded
AGREED – That the work programme be agreed as attached at Appendix 1 to the report COGC/15/26 subject to the aforementioned changes.
The Chief Officer Governance and Customer submitted a report COGC/15/26 which allowed Members to consider work programme of the Customers, Performance, Resources & Governance Scrutiny Committee attached at Appendix 1. The Scrutiny Facilitator referred to the proposed changes, listed below, which were subsequently agreed: · Performance Monitoring and Budget Monitoring reports - Chief Executive confirmed they will continue to be brought to CPR&G Committee after they have been approved by the Executive Board. · Budget Scrutiny Process –Q2 and Q3 revenue budget monitoring reports be included on the work programme (rather than at Q1 and Q3 · Council Front Door Project – next progress report scheduled for 23rd April 2026. AGREED – That the work programme be agreed as attached at Appendix 1 to the report COGC/15/26 subject to the aforementioned changes.
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Decision as recorded
AGREED – (i) To thank the Lead Members and Officers for the report and their attendance at the meeting. (ii) To recommend that an All Member Workshop be held on the development of the Council’s Anti-Poverty Strategy. (iii) To recommend to the Chief Officer Environment & Technical that the ongoing work to improve communication with residents in respect of Streetscene Services include communication with Local Members. (iv) To recommend the following for future performance monitoring reports: · Inclusion of outcome measure for the recently approved Connect to Work Scheme in the Developing the Economy Priority. · Inclusion of the provisional data for the average capped nine score in the data tables in respect of the Improving Education and Learning Priority. · Review of target for number of adult at risk referrals completed within statutory timescales. · More use of benchmarking data where available, and to include in the data tables for easier comparison. · Rationale used for Green RAYG ratings which have been applied to performance which has slightly missed the target.
The Lead Member for Finance and Asset Management and Lead Member for Partnership and Community Safety submitted a joint report CE/27/26 which provided the Customers, Performance, Resources and Governance Scrutiny with a summary update on progress against the Council Plan as at quarter 2, 2025-26. The Lead Member for Housing and Climate Change introduced the report and responded to questions accordingly thereafter, with input from other Lead Members and Officers present. During the discussion a number of issues were raised including: · The importance of ensuring those targets which impacted greatly on the public, such as grass cutting, waste collection and recycling, continued to improve; · Concern around recording some outcome measures in Environment Department (e.g. reports of fly tipping, potholes, dog fouling and littering). Officers confirmed that tablets had been rolled out to Streetscene Operatives to enable cases to be closed on the system on the day of completion, to accurately reflect service performance. · Confirmation that the variance figure between groups who share protected characteristics in comparison with the demography of the County Borough in the Council’s involvement activities should be a minus figure. · Concern around a decline in school attendance and the associated reasons for this trend; · The benefits of the Connect for Work scheme; · Concerns around children and young people at risk of modern slavery; · Discussion around how to ensure efficient use of benchmarking data; · Discussion around how targets were set and whether these were reasonable targets; · Officers explained the rationale behind the RAYG ratings, and their links with budget monitoring, particularly around target setting. AGREED – (i) To thank the Lead Members and Officers for the report and their attendance at the meeting. (ii) To recommend that an All Member Workshop be held on the development of the Council’s Anti-Poverty Strategy. (iii) To recommend to the Chief Officer Environment & Technical that the ongoing work to improve communication with residents in respect of Streetscene Services include communication with Local Members. (iv) To recommend the following for future performance monitoring reports: · Inclusion of outcome measure for the recently approved Connect to Work Scheme in the Developing the Economy Priority. · Inclusion of the provisional data for the average capped nine score in the data tables in respect of the Improving Education and Learning Priority. · Review of target for number of adult at risk referrals completed within statutory timescales. · More use of benchmarking data where available, and to include in the data tables for easier comparison. · Rationale used for Green RAYG ratings which have been applied to performance which has slightly missed the target.